Sometimes your Internet connection may appear to be down and all it takes is a quick step to get yourself back online. CT Communications offers free 24/7 technical support and we encourage you to use that service. Here is a checklist of things to do that might help you find a solution more quickly or give us more information about the problem when you contact us.
- Check your connections. Make sure that all the connections to the computer, modem, and router are secure.
- Restart all of your equipment. For DSL, be sure to restart the DSL modem first and give it time to set up. Follow that with restarting your computer. If you have an external dial-up modem, restart it and then restart your computer.
- Phone line quality - Interference on your phone line, such as static and noise, can disrupt or impair your connection. Make note of any interference on your phone line and call our repair line at 652-1777 to report it.
- Voicemail - Most voicemail systems notify you of new messages with a stutter dial tone. Some modems recognize this as interference and are unable to dial to the Internet access number. It may be necessary to clear your voicemail messages first.
- Spyware/Adware/Viruses - These harmful programs can sneak onto your computer and cause your Internet browser program not to open and/or eat up so much of your computer's resources that few other programs can function. We encourage you to run an Anti-virus/spyware/adware program periodically; especially, when you experience a problem with your Internet connection. You have access to a free Internet Security Software Suite with your CTCN.Net Internet account. Click here to find out more about the service and how to install it on your computer.
Try the following tests, by clicking on the links below.
CTCN.Net Speedtest
Technical Support 24/7
CT Communications Internet users have access to technical support 24 hours a day, seven days a week. Please feel free to call us if you have any questions about your Internet setup or service.
937-484-0999
Help Us Help You
When contacting Technical Support, try to have the following information ready to share with your technical support specialist:
- Track Errors - Have a list of error messages that popped up. Try to be as specific as possible when recording error messages.
- Know what type of service you have. For example, Dial-up or DSL Internet service.
- Have your username and password on hand because our technical support staff will require this information to document your call.